• Operational Call Center Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-1339
    Category
    Operations
    Type
    Regular Full-Time
  • Company Summary

    DickeysBarbecuePit_logo

     

    Energy. Speed. Barbecue.

     

    At Dickey's, we are passionate about the art of great barbecue! In our home office and field operations roles, we set the bar high and always strive to over-achieve. We only hire hard working, passionate individuals, who inspire others, and embody our Core Values. We are always looking for dynamic and motivated people to join our team. “Can You Make The Cut?”

     

    The Original Dickey’s Barbecue opened in Dallas in 1941. Over 75 years and over 560 stores later, we are the largest and fastest-growing barbecue chain in the world. We have enjoyed our steady growth and pride in our family serving other families. We hope we can find a place for you in our growing family!

    Position Summary

    Specific duties:
    • Accept inbound phone calls from DBRI Owner/Operators and respond within 24 hours
    • Make outbound calls daily to DBRI Owner/Operators regarding business operations
    • Confirm rollout or implementation readiness
    • Use internal ticket tracking system to create or monitor tasks
    • Communicate daily with Owner/Operators and Operational Leads
    • Ensure Dickey’s operational standards are communicated to each Owner/Operator
    • Remove obstacles to Owner/Operator or Operational Lead success
    • Demonstrate outstanding follow up
    • Resolve operational issues over the telephone
    • Demonstrate advanced interpersonal skills both internally and externally
     
    Standard:
    • Drive the Brand forward
    • Handle all Dickey requests and affairs as priority and with discretion
    • Always follow-up before status of task is inquired about
    • Follow up with supervisor immediately or within the same day with a situation(s) you need guidance on or are unfamiliar with
    • Maintain compliance with the above job description for all areas
    • Commit to any time necessary to fulfill the job requirements and work product
    • Assist supervisor with any job duties necessary for the success of the department
    • Travel for store related business and events

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