Restaurant Operations Director

Since 1941, we have exhibited a passion for not only great barbecue but great people. That’s why we offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions.  Hardworking, passionate individuals who inspire others and thrive in a fast-paced environment make up our team. As the largest and fastest-growing barbecue concept in the world, we’re always looking for dynamic and motivated team members to join our family.

DICKEY’S is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex (including pregnancy), gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Welcome to Dickey's Barbecue! The primary responsibility of the role will be to assist and coach our Owner/Operators by focusing on operational execution, labor/cost of goods management, execution of our business model, the importance of community involvement and grass roots marketing. This role will be responsible for an assigned district of restaurants and will be evaluated based upon his or her ability to achieve sales and profit growth within the district. This is a hands-on role.

Responsibilities include, but are not limited, to:

• Accountability for sales and profitability of assigned franchise locations
• Interpreting information from reporting systems and utilizing the data to coach operational standards
• Utilizing reporting systems to determine trends in sales and cost of goods and coaching on their use
• Ensuring compliance of franchise location adherence to all company standards
• Analyze district results and present results and action plans to leadership
• Travel as necessary to audit/guide/mentor/enforce standards and compliance
• Build sales for assigned stores – increasing existing customer frequency and engaging new customers
• Meet and/or exceed monthly sales and check count commitments at store and district level
• Meet and/or exceed monthly KPI metrics at store and district level
• Responsible to drive overall quality and brand standards at all levels through direct initiatives 
• Implement, execute, manage and assertively follow up on operational brand strategies that enhance the profitability at store and district levels
• Collaborate and work in conjunction with other departments for overall growth and success of the operations department and team
• Maintain budget controls on all operations activities tied to district

Prerequisites: 

• High School Diploma or GED is required
• 3+ years restaurant management experience at GM level or above is required
• Experience working with Franchisee's required (10+ locations)
• Multi-unit experience required
• Up to 50% travel required 
• Restaurant marketing experience a plus
• Thrive in a results-driven business environment
• Outstanding follow up

*This role requires living in the Dallas metro area, there is no relocation being offered.