Retail Customer Service Manager

Legit. Texas. Barbecue.

Since 1941, we have exhibited a passion for not only great barbecue but great people. That’s why we offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions.  Hardworking, passionate individuals who inspire others and thrive in a fast-paced environment make up our team. As the largest and fastest-growing barbecue concept in the world, we’re always looking for dynamic and motivated team members to join our family.

DICKEY’S is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex (including pregnancy), gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Responsibilities include but are not limited to the following:

• Receive, enter, and process purchase orders and shipments. 
• Schedule and confirm orders arrive to end customer before due date.
• Respond to customer inquiries, provide status updates, and communicate potential delays or issues. 
• Investigate and resolve customer complaints or issues related to orders, shipments, or product delivery. 
• Monitor and track the progress of shipments, ensuring timely delivery and efficient transit. 
• Work with internal operations teams, carriers, and logistics partners to schedule pickups, deliveries, and manage logistics. 
• Calculate and provide rate quotes to customers and prospects. 
• Assist with preparing necessary shipping documents, such as commercial invoices, bills of lading, and arrival notices. 
• Prepare and provide reports to management or customers on various aspects of the orders.
• Reconcile bill of ladings, purchase orders and invoices regularly.
• Maintain and build trust and goodwill with clients and other stakeholders, including carriers. 
• Prepare and ship customer samples as needed.
• Hire, train, and manage demo team members.
• Complete audits, creating actionable steps to increase sales. 
• Pack shipments.
• Support cuttings and tastings.
• Manage projects and team responsibilities, following up to ensure successful and timely completion. 

*This is an in-office role based in Dallas, TX. It will require some travel. No relocation package is being offered.